Design

It was too good to be true… I know, it was a fake designer chair, but I could never be able to afford the genuine thing. I know you are not supposed to buy the copies… but if they don’t want us to, set the price for the originals to a more affordable level.

As it seems, I will not get the office-chair I ordered and paid for in March. Company has disappeared from the face of earth… and gone bankrupt. Got this email on May 27th:

—quote—

Dear Customer

We apologise for any inconvenience caused to you in the past, especially since the beginning of May 2014 regarding your outstanding order.

Unfortunately infurn.com has suffered financial difficulties due to the loss of several business partners from February 2014 onwards.

Please be advised that the group of companies behind the web shop infurn.com have instructed UHY Hacker Young LLP (Turnaround and Recovery Specialists) to review the financial position of the group of companies.

Due to UHY Hacker Young LLP’s review of the financial situation of the group and after discussions with them, it is apparent that the group of companies are insolvent and shall all be entering an insolvency process.

Due to the impending Liquidation of Infurn Limited, the service company of the group which ran the business of customer support, you were not informed of this situation. Infurn Limited ceased trading on 2 May 2014 as they were dependent on funding from the trading company of the group, Livingdesign SL.

We are in the process of instructing lawyers/insolvency experts in Spain with the assistance of UHY Hacker Young LLP to assist with the restructuring of Livingdesign SL.

However, in the meantime, it has been decided that a new operator, DSGN Sales and Support Facilities Limited will take over the web shop (Infurn.com) from 2 May 2014. The purpose of this company is to try to honour all existing customer orders, however at this stage we are unable to confirm our ability to do so.

This company shall not be taking over any of the liabilities of the Infurn.com group and cannot provide any guarantee on delivery times of orders.

We understand our customers? position but we kindly ask you to provide us with time in order to ascertain the level of outstanding orders and whether they can be fulfilled.

You shall be contacted soon with a further update.

Kind regards,

INFURN Group

— end of quote —

Since then, nothing. Website has closed and is no more (it was still up and selling at the time I got this email). No links in the email work. There is now nobody to contact. Googling for the company I came to this page https://kundo.se/org/konsument-europa/d/ar-infurn-ett-blufforetag/ (page is in swedish). So, this is a dead end and there will be no chair.

Chair was supposed to be delivered in mid July.  I threw out the old one in mid May and got a temporary chair. That was OK for the short period from then to mid July when I was supposed to get the new office-chair. It costed just SEK 149… It is not comfortable …it doesn’t hurt my elbows though the way the old chair did as it it doesn’t have any armrests.

Now I am left with the choice between these two Ikea office-chairs as I still need an office-chair…. Grey or wild pattern? Probably grey.

It is NOT FUN to lose the money for the ordered chair though. Am trying to get it back via my bank. Sent in the complaint papers just yesterday.

To be continued.

Added 2014-06-19: Today I got the following email which confirms that there will be no delivery of the order. Still nobody to communicate with…

Dear INFURN customer,

further to our last email to all INFURN customers, we regret to inform you that the website has now stopped trading. After numerous attempts to secure the required funds to keep the site running, it has been impossible for the new operator DSGN to continue the business. It has therefore been decided, with the advice of the appointed adviser to the Group, UHY Hacker Young LLP, that all operations are to be suspended.

If you had an order with any of our companies, and it has not been delivered yet, partially or at all, you will be contacted by new insolvency administrators, which are to be announced soon, responsible for winding up of respective company with which you placed your order.

As all companies have stopped trading with immediate effect, we are unable to provide you with any service support.

We apologise for the disruption this may cause to you, and we are really sorry that we are unable to fulfil your order, as we would have liked.

Regretful,

Infurn.com